F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

UK Shipping is covered with a flat £6.99 cost for small orders. Orders for wholesale might incur larger shipping costs as these will be shipped by courier. EU and Non-EU shipping will be calculated at the time of checkout. Please check local customs charges for this item type.

How Long Will It Take To Get My Package?

UK Packages will be delivered within 3~5 working days, however these times are a guideline only and are subject to public holidays and might change during busy periods. EU and Non-EU countries will be subject to international delivery estimates and times. Please check with your local postal office for estimates for your region.

Do You Ship Internationally?

Yes!, you can select your country within the checkout, if we currently do not list your country, please contact our customer services email address [email protected] for information.

Will you ship wholesale quantities?

Yes, we do ship our wholesale products with larger quantities, please contact our customer service email address [email protected] for pricing and information for wholesale sales.

Payment Information

What Payment Methods Are Accepted?

We currently accept PayPal transactions. PayPal will process Debit/Credit Card transactions. Please see www.paypal.com for more information and the signup process for a PayPal account. 

Is Buying On-Line Safe?

Our site is protected using an SSL certificate to ensure all transactions and information transmitted between your device and our servers is secure. We would ask you ensure your machine is fully protected and you take care when providing details over a given network.

Orders and Returns

How do I place an Order?

To place an order on our website, simply browse our products, add your purchase to the basket and checkout securely. Should you encounter a problem, please contact [email protected]

Do I need an account to place an order?

You are not required to have an account to make an order via our website.

Who should I to contact if I have any queries?

For all customer service related queries please contact [email protected] We aim to reply within 48 hours.

Can I use these oils on my Skin?

These oils are designed to be used in an oil burner only. Do not use on skin.

How Can I Cancel Or Change My Order?

If you wish to cancel or change your order, please contact our customer services on [email protected]

How Do I Track My Order?

When you purchase an item via our website you will be emailed a copy of your receipt, this confirms we have taken payment for your order. Should you wish to track your order via the postal service, please contact customer services on [email protected] requesting the tracking number. 

Please note we do not track international deliveries once left the UK, however these will require a signature on receipt.

How Can I Return a Product?

We accept returns for any products which are unopened/not used, we are happy to exchange for a different product or a PayPal refund subject to fees and postage charges.